How Can we Help serve you better?
Below is a collection of the most "Frequently Asked Questions" about the various
products and services offered by S.O.S. Ltd. Our aim is to aid the consumer in this
process and to make the shopping experience in our store as easy as possible. However,
if specialized assistance or further information is required, please contact our
Customer
Service Department for additional professional and courteous Customer Service
aid.
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Q)
Where are you located?
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A)
23 Beechwood Avenue, Kingston 8
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Q)
Do you have catalogues or pictures that can be sent to customers that do not have the time to visit your showroom?
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A)
Catalogues are available for most office furniture items that are carried in the SOS showroom. For the more modern offices, e-mail and our website are a great way to keep informed without ever leaving the office!
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Q)
Are all the items shown on your website in stock?
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A)
The SOS website carries a huge array of items that are both in stock or have to be ordered. Special order items will take approximately 3-12 weeks depending on the item, where it is being shipped from and factory availability.
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Q)
Do you repair furniture and office supplies (e.g. shredder)?
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A)
SOS is very involved with the repairs of office furniture for companies all over the island. Chairs can be reupholstered, gas lifts and arms replaced etc... to extend the life of a much loved chair.
Filing cabinets, lateral cabinets, stationery cupboards and metal desks can be resprayed as well as repairing or replacing broken handles, locks, and cabinet drawers etc. to have that old furniture looking like new again.
SOS also offers to service office supplies such as shredders, calculators and fax machines that have been purchased from us.
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Q)
Do you repair furniture and office supplies that were not purchased from you?
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A)
SOS will repair items, if possible, that have been purchased from other suppliers. It depends on the availability of the parts to fix the items.
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